Tuesday, January 4, 2011

It Won't Work!!

I have in my basement box after box of 35mm slides taken from the late 70's until sometime in the 90's.  Lots and lots of pictures that I would love to be able to use for Pieces of the Past.  Last fall, I purchased this little scanner at Staples, tried to install it and had no luck.  I am not the most high tech person around, but I have been using the computer since 1996 and have installed lots of software over those years without too much problem.  There have been some things that I have installed that just about frazzled my nerves but I made it through.   This little gadget would be the answer to getting those slides on my computer where I want them.  I have installed, uninstalled, reinstalled, uninstalled, on and on.  It always tells me it cannot find the 35mm scanner.  The photo program is there and I even e-mailed the company about my problem.  They sent me a lengthy e-mail directing me to a website for a driver.  Last week I did what it said and I am sure I have the driver but the darned thing still does not recognize the scanner.  Then yesterday I called the number they gave me if I needed further help.  I was on hold for a long time - finally someone came on and took my name and number to call me back since they were so backed up.  No call.  I will try calling again, but I can't deal with it today.  I may just pack it up and send it to them and tell them to fix it or to trade it in on something that works!!!   Not a very interesting post!! 

6 comments:

  1. I hope you get it to work -- your pictures are so much fun to look at!

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  2. arrggh how frustrating!
    Hope you get to save the pics

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  3. Oh Carol I feel so bad since I recommended this! Mine is not the same brand and believe it or not I have not tried it yet. Maybe I will give it a whirl this weekend and see if I have the same problems as you (though I'm almost afraid to find out :<). J

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  4. I'm guessing you're on a Windows machine? Wish I could help, but can't. I have a standalone slide scanner. It's okay, but it takes far too long to do anything. A good flatbed with a transparency lid would work a lot faster for you. Even possibly better is to get someone to do them for you. If you belong to Costco they have a service that will transfer slides and old 8mm to DVD. I'm sure there is a local place that could do this for you and save you a lot of grief.

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  5. I'd go with Tattered & Lost on this one, Carol. I have a flat bed scanner that has a transparency lid on it - it takes five slides at a time. If they'll give you your money back...

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  6. Holy cow! @#$&*!!! Don't blow a fuse... just find your receipt and take it back. Let's find one that's easy to use. :-)

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