It Won't Work!!

I have in my basement box after box of 35mm slides taken from the late 70's until sometime in the 90's.  Lots and lots of pictures that I would love to be able to use for Pieces of the Past.  Last fall, I purchased this little scanner at Staples, tried to install it and had no luck.  I am not the most high tech person around, but I have been using the computer since 1996 and have installed lots of software over those years without too much problem.  There have been some things that I have installed that just about frazzled my nerves but I made it through.   This little gadget would be the answer to getting those slides on my computer where I want them.  I have installed, uninstalled, reinstalled, uninstalled, on and on.  It always tells me it cannot find the 35mm scanner.  The photo program is there and I even e-mailed the company about my problem.  They sent me a lengthy e-mail directing me to a website for a driver.  Last week I did what it said and I am sure I have the driver but the darned thing still does not recognize the scanner.  Then yesterday I called the number they gave me if I needed further help.  I was on hold for a long time - finally someone came on and took my name and number to call me back since they were so backed up.  No call.  I will try calling again, but I can't deal with it today.  I may just pack it up and send it to them and tell them to fix it or to trade it in on something that works!!!   Not a very interesting post!!